Error Messages
VISA
| Reason | Comment |
|---|---|
| Refer to card issuer | Often due to a very high amount or suspicion of fraud |
| Invalid merchant or service provider | Technical issue at acquirer |
| Pickup card | Card blocked |
| Do not honor | Generic decline |
| Invalid transaction | Technical issue at issuer or acquirer |
| Invalid account number (no such number) | Wrong card number |
| No such issuer | Wrong card number |
| No action taken (unable to back out prior transaction) | Not possible to process release |
| Pickup card (lost card) | Card blocked |
| Pickup card (stolen card) | Card blocked |
| Insufficient funds | Insufficient funds |
| Expired card | Expired card |
| Transaction not permitted to cardholder | Often due to either country restrictions or card now allowed to be used with e-commerce |
| Transaction not allowed at terminal | Technical issue at acquirer or attempting a transaction type not supported by agreement |
| Suspected fraud | Wrong/missing CVV code |
| Restricted card (e.g. in Country Exclusion table) | Often due to either country restrictions or card now allowed to be used with e-commerce |
| Unable to locate previous message (no match on Authorization Reversal) | Not possible to process release |
| Previous message located, but the reversal data are Authorization Reversal. inconsistent with original message | Not possible to process release |
| Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction) | No response from issuer |
| Transaction cannot be completed - violation of law | Wrong/missing CVV code |
|
System malfunction |
|
|
Decline for CVV2 failure |
Wrong/missing CVV code |
PayPal
| Reason | Comment |
|---|---|
| ACH Not Verified | There was insufficient funds on the PayPal account to make the refund |
AVS Response
| Reason | Comment |
|---|---|
| A | Address matches, but zip code does not |
| B | Street address matches, post code not verified due to incompatible formats |
| C | Street address and postal code not verified for international transaction due to incompatible formats |
| D | Street address and postal codes match for international transaction |
| E | AVS not supported for this industry |
| F | Full Match - Address and Zip/Postal Code match (UK Only) |
| G | Address information is unavailable; international transaction; non-AVS participant |
| I | Address information not verified for international transaction |
| M | Street address and postal codes match for international transaction |
| N | No Match on Address (Street) or Zip |
| P | Postal codes match for international transaction. Street address not verified due to incompatible formats |
| Q | Unknown response from issuer/banknet switch |
| R | Retry. System unable to process |
| S | AVS not supported for this industry |
| U | Address information is unavailable |
| W | Nine-digit zip code matches, but address does not |
| X | Exact. Nine-digit zip code and address match |
| Y | Yes. Five-digit zip code and address match |
| Z | Five-digit zip code matches, but address does not |
Pbs Errors
| Reason | Comment |
|---|---|
| Expired Card | Expired Card |
| Suspected Fraud | Wrong/missing CVV code |
| Invalid merchant | Configuration issue at AltaPay or Nets/Teller agreement terminated |
| Invalid card number | Invalid card number |
| Not sufficient funds | Insufficient funds |
| No card record | Wrong card number |
| Transaction not permitted to cardholder | Often due to either country restrictions or card now allowed to be used with e -commerce |
| Transaction not permitted to terminal | Technical issue at acquirer or attempting a transaction type not supported by agreement |
| Exceeds withdrawal amount limit | Exceeds withdrawal amount limit |
| Violation of law | Wrong/missing CVV code |
| Unable to locate previous message | Not possible to process release |
| Card entry found, below low range | Wrong card number |
| Pan length not according to table | Wrong card number |
| Do not honour | Generic decline |
| Expired card | Expired card |
| Restricted card | Often due to either country restrictions or card now allowed to be used with e -commerce |
| Lost card | Card blocked |
| Stolen card | Card blocked |
| Card issuer or switch inoperative | Technical issue at issuer |
| System malfunction | Technical issue at acquirer |
| KIR (PBS host) timeout | Technical issue at acquirer |
| PGW error occurred, unspecified | Technical issue at acquirer |
| captured_failed | Capture attempt was declined by the issuer |
| Credit card with bin: ****** is not supported by *****AltaPay. Only ***** is | The card is not supported by the current acquirer |
| Unknown error[54321] | Unknown Error. Often a temporary issue, so could be retried. If it still fails, contact AltaPay support |
Capture/refunds Error Codes
| Reason | Comment |
|---|---|
| No Reply | This is a generic error code from Nets. It’s not known if it was successful or not. Contact AltaPay Support |
| PBS socket could not be established to ssl://******* (Error #0: ). | Nets system is not responding. The transaction has not been processed |
| PBS socket could not be established to ssl://******** (Error #110: Connection timed out). | Nets system is not responding. The transaction has not been processed |
| PBS socket could not be established to ssl://********(Error#111: Connection refused). |
Nets system is not responding. The transaction has not been processed |
| Unable to connect | Nets system is not responding but the request has been sent. State unknown |
| You can not capture an amount less than or equal to (<amount>) | You tried to capture more than what is available on the reservation (e.g. attempting to capture the reservation twice) |
| This payment is not in a capturable state | You tried to capture a payment which isn’t in preauth state (e.g. you have released it or already refunded it) |
| You can not refund an amount (<amount>) greater than what has not yet been refunded (<amount>) | You tried to refund more than what is available (e.g. attempting to refund the transaction twice) |
| Could not connect to Soap Service | An internal error happened in the AltaPay system. Contact AltaPay Support |
| SOAP communication problem: Error Fetching http headers | We either had issues contacing Nets, or an internal error happened. Contact AltaPay Support |
| Database lock timed out | An internal error happened in the AltaPay system. Contact AltaPay Support |
Master Card
| Reason | Comment |
|---|---|
| Refer to card issuer | Often due to a very high amount or suspicion of fraud. |
| Invalid merchant or service provider | Technical issue at acquirer |
| Pickup card | Card blocked |
| Do not honor | Generic decline |
| Invalid transaction | Technical issue at issuer or acquirer |
| Invalid amount | Technical issue at issuer or acquirer |
| Invalid account number (no such number) | Wrong card number |
| No such issuer | Wrong card number |
| Pickup card (lost card) | Card blocked |
| Pickup card (stolen card) | Card blocked |
| Insufficient funds | Insufficient funds |
| Expired card | Expired card |
| Transaction not permitted to cardholder | Often due to either country restrictions or card now allowed to be used with e-commerce |
| Transaction not permitted to acquirer/terminal | Technical issue at acquirer |
| Exceeds withdrawal amount limit | Insufficient funds |
| Restricted card | Often due to either country restrictions or card now allowed to be used with e-commerce |
| Security violation | Wrong CVV code |
| Contact Card Issuer | Card blocked |
| Invalid/nonexistent account specified | Wrong card number |
| Authorization system or issuer inoperative | Technical issue at issuer or acquirer |
| Unable to route transaction | Technical issue at issuer or acquirer |